How do I report abuse of a domain registered under your tag?

Email help@puzzletech.co.uk with ABUSE in the subject line. Reports are looked at by a person, not a filter.

What happens if I miss a domain renewal?

Anything depending on it stops working, websites and email included. For a short period afterwards nobody else can take the domain, and we can try to recover it for you within that window — chargeable, and not guaranteed. How long the window lasts depends on the extension. After it closes, anyone in the world can buy the domain.

Do I have to do anything to renew?

Usually not. Domains are normally set to renew automatically, we remind you 90, 60, 30, 15 and 7 days before, and payment is collected from the details we hold before the renewal date. You get an email after the date either way — renewed, or expired.

Can I move my domain to another provider?

Yes, at any time, and we do not charge to release one. We will not obstruct a transfer or withhold a domain over a disputed invoice.

Domain policies and terms | Puzzle Technology

Reporting abuse

To report abuse of a domain registered under our tag, email help@puzzletech.co.uk with ABUSE in the subject line.

Support

For help with a domain you hold through us, email help@puzzletech.co.uk, or call 01480 570339 during 09:00 to 17:00, Monday to Friday.

Complaints

Complaints can be raised by email or by post.

Complaints
Puzzle Technology Ltd
Ground Floor, 1 Avro Court
Ermine Business Park
Huntingdon
PE29 6XS

Or email cs@puzzletech.co.uk.

We aim to reply to every complaint within 2 working days. Resolving one can take longer, so please allow up to 4 weeks for the process to complete.

Terms

.uk domain names are subject to Nominet's terms and conditions, which cover .co.uk, .uk and .org.uk registrations among others. They are published on Nominet's policies and rules page and apply to your domain whoever registered it for you.

Domains are sold and renewed in twelve-month periods unless we have agreed something else with you in writing.

Fees

All amounts exclude VAT.

Domain fees, excluding VAT.
What	Amount	Basis
Domain registration and renewal Sold and renewed in twelve-month periods unless we have agreed otherwise with you.	£49	per year, per domain
Change of registrant Changing who the domain is registered to — one legal entity to another, or a private individual to an organisation.	£10	per domain, per change
Recovery after expiry Only while the domain is still in the protected period after expiry. Once that ends, anyone can buy it and no fee can guarantee it back.	£150	per domain

Renewals

Renewal reminders are sent 90, 60, 30, 15 and 7 days before the renewal date.
Domains are normally set to renew automatically, so in most cases there is nothing for you to do.
Renewal invoices are issued in the first few days of the month, for the month after — a domain due to renew at any point in April is invoiced in the first few days of March.
Payment is collected before the renewal date, from the payment details we hold for you.
After the renewal date you get an email either way: the domain renewed, or it has expired.

We would rather chase you than let a domain lapse. If a renewal reminder has gone to someone who has left, tell us and we will change the contact.

If a domain is not renewed

If a domain is not renewed, there is a short period during which nobody else can take it. How long that lasts depends on the extension — it is set by each registry rather than by us. Inside that window we can try to recover the domain for you as its rightful owner. It is not guaranteed, and there is a charge for it. Once the window closes the domain is on sale to anyone in the world, and at that point it is gone unless whoever buys it chooses to sell it back.

Our Nominet tag

Our tag is ANTECHS. That is the name the company traded under before it became Puzzle Technology, and the registration is the same one — so a .uk domain of yours held by us shows that tag rather than our current name. To move a domain to us, this is the tag it changes to.

Leaving

Your domains are yours. We are a Nominet tag holder, so a .uk domain moves by changing the tag to your new provider, and other domains are released for transfer. We will not hold a domain over a disputed invoice. How to leave us sets out the rest of that process.

Questions people ask

How do I report abuse of a domain registered under your tag?: Email help@puzzletech.co.uk with ABUSE in the subject line. Reports are looked at by a person, not a filter.
What happens if I miss a domain renewal?: Anything depending on it stops working, websites and email included. For a short period afterwards nobody else can take the domain, and we can try to recover it for you within that window — chargeable, and not guaranteed. How long the window lasts depends on the extension. After it closes, anyone in the world can buy the domain.
Do I have to do anything to renew?: Usually not. Domains are normally set to renew automatically, we remind you 90, 60, 30, 15 and 7 days before, and payment is collected from the details we hold before the renewal date. You get an email after the date either way — renewed, or expired.
Can I move my domain to another provider?: Yes, at any time, and we do not charge to release one. We will not obstruct a transfer or withhold a domain over a disputed invoice.

Domain policies and terms.